Inbound Call Customer Service (kg-e32)

Call Center Position – 100% Remote Provides claims, customer service, billing, and collection and fulfillment services. In this role you will be taking about 60 inbound calls a day answering questions from policy holders about plan coverages, renewal dates etc. We are looking for candidates with excellent attention to detail that can multi-task while manipulating through multiple systems. This position does require that you have your own computer (not a Mac or Chromebook -will not work) along with good internet connection

Training Schedule Hours: Monday- Friday between  8:30am -7:00pm working an 8 hour shift (Attendance critical)
Hours after Training: Various schedules between  8:00 AM – 7:00 PM Monday – Friday
Pay Rate: $17.00 per hour
Location– Remote Position 
Benefits: Company Paid Dental, Company paid short- and long-term disability, Company paid life insurance, PTO, 401K w/company match, Health club reimbursement, Tuition reimbursement and Wellness program.
Qualified Candidates – Apply to this position and if you like feel free to call Kim at 651-461-0183. Please read full Job Description first.

Responsibilities:

• This is an entry level position – No experience in financial services/insurance necessary
• Must have experience with Teams and Outlook – will be working in these programs extensively.
• Will handle calls from customers and provide professional, courteous, and accurate information regarding customer questions on new products as well as existing accounts.
• Meet or exceed monthly performance standards for Quality, Productivity, Detail, Retention and Attendance
• Utilize product knowledge to assist current customers, up-sell and cross-sell techniques, and retention skills.

Job Requirements

• Associates degree with one to two years’ experience or
• Three to four years related experience and/or training
• Must be able to gain trust, respect, and confidence of customers
• Excellent verbal and written skills are required
• Background, drug test required prior to starting.

Training Schedule Hours: Monday- Friday between  8:30-7:00 (can not miss any days during training)
Hours after Training: Various schedules between  8:00 AM – 7:00 PM Monday – Friday
Pay Rate: $17.00 per hour
Location- Remote Position 
Benefits: Company Paid Dental, Company paid short- and long-term disability, Company paid life insurance, PTO, 401K w/company match, Health club reimbursement, Tuition reimbursement and Wellness program.
Qualified Candidates – Apply to this position and if you like feel free to call Kim at 651-461-0183.
 
Key Words: Customer service, call center, customer experience, receptionist, collections, outbound calls, inbound calls, telemarketing, phone work, phone skills, customer relationship manager, customer relationship, WFH CSR,  

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.