Hudson Group: Customer Service Manager – Denver International Airport

Located at Denver International AirportGROW With US!Hudson is North America’s leading travel retailer.

For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

We couldn’t serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members.

We’re dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler’s Best Friend.

We strive to ensure we’re fulfilling our team members’ career potentials through training, skills-development, and career pathways as our team members grow and succeed both personally and professionally, so does Hudson.This Customer Service Manager Position Is For You, If You Would Enjoy:Onboarding new team members and providing them with orientation, training, coaching, and developmentAssisting the Human Resources Department with the day-to-day HR activities and administrative dutiesBeing responsible for the company’s customer service training at the locationWorking at the Denver International AirportA competitive salary of $55k a yearCustomer Service Manager Key Accountabilities:Ensure retail locations are following company’s Human Resource policies, programs, and procedures through coordination with the Corporate OfficeAssist Corporate HR in delivering medical, dental, vision, 401(k), etc.

benefit plans to employees; STD, LTD, Life and workers compensationDetermine and recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee moraleActing as a Badging Cosignatory, assist team members with completing the airport’s badging process and renewal process by procuring all necessary documentation, completing all administrative paperwork, and scheduling all appointments as necessaryCoordinate, schedule and conduct New Hire Orientation; ensure new hire paperwork is complete and sent to the appropriate Corporate Office departmentSchedule both classroom and in-store ongoing training each quarter for existing associates and ensure consistent reporting to management about training milestonesTrain all new team members in customer service attributes as outlined in Travelers Best Friend, Dufry +1, and other learning & development initiativesas requested by the company; track and report participation weekly and monthlyEnsure consistent excellent internal and external customer service delivered by knowledgeable and professional associates and management, by providing customer service trainingInform management of operational, scheduling, or employee relations issues that impact customer experience and promote a high level of employee morale and flowCustomer Service Manager Required Qualifications:Excellent leadership, team building, and people management skillsEncouraging to team and staff; able to mentor and leadHigh degree of interpersonal skills as well as excellent verbal and written communication skillsAbility to interact with diverse personalities and all levels of managementMust be comfortable with facilitating training and speaking to large groupsExtremely well organized & ability to multi-taskKnowledge of Microsoft Word, Excel and PowerPointAbility to lift to 50lbs with frequent bending, lifting, and long periods of time standing and/or walking2+ years of experience in a customer service role in retail, restaurant, or related customer focused service industryPrevious experience operating cash registers and/or cash handlingHigh school diploma or equivalentCustomer Service Manager Preferred Qualifications:Associates degree or equivalent or combination of education and experiencePrevious supervisory or managerial experiencePrevious Human Resources experiencePrevious experience as a trainer, corporate training specialist, or related positionSome of our company-offered benefits for you and your family include:Health & Well Being: Medical/Dental/Vision InsurancePaid Time OffVarious Personal and Parental Leave ProgramsUniversal Life InsuranceRetirement Programs & Matching Employee Contributions: 401K & RRSPEmployee Recognition & Anniversary ProgramsTraining, Development, and Growth OpportunitiesTuition Assistance & Scholarship ProgramsFor additional information on our benefits, please visit: https://www.Hudsongroup.Com/careers/our-perksHudson is an Equal Opportunity Employer of all qualified individuals.

All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.

We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.All offers are contingent upon successful completion and passing of background checks and/or employment verification results.Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates.

If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.

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