Home Medical Equipment, Inside Sales & Customer Service Representative

WE ARE NOT SEEKING CARETAKERS OR BILLERS.

Phone assessments must be completed for employment consideration.Bilingual (Spanish) speakers are encouraged to apply.

This is a phone-intensive position.

60% of your time is invested on the phone.

If you don’t like working on the phone, have call reluctance, or “think” you may be capable of accomplishing the required duties, please Do Not Apply.

We are looking for individuals that have productive, proven work experience with retail sales, phone sales, or customer service experience in the medical field.Responsibilities and Duties -Essential Duties: Customer Sales/Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which include patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.Responsibilities: Answers incoming phone calls and faxes, takes customers’ orders for durable medical equipment, repairs, HME supplies, and other miscellaneous itemsMaintains open communication with patients/clients and referral sourcesResponds to patient/client questions and problemsServices walk-in customers as neededPrepares intake, gathers all necessary information about the referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requestedGathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.Verifies medical necessity with the physicianVerifies eligibility and coverage with Insurance and carrier according to guidelines or contractVerifies payer, obtains authorization if neededVerifies patient demographics and prior equipment usage with patientInforms patient of financial responsibilities: copay, or deductible, etc.Enters data and each order (new or otherwise) in the system accurately and in a timely mannerProcesses orders as receivedEnters notes in appropriate areas of insurance, general, and authorizations in the computer systemProcess orders to shipping or dispatching for Technician or RT deliveriesRemains knowledgeable on product and insurance coverage issues to inform patients of copays and other benefit informationAttends all departmental meetings, company meetings, and in-servicesReports to work daily and is ready to work at the scheduled start timeWorks Saturday assignment as needed or scheduled (optional)Performs any other duties that may be requested by supervisor or managementUnderstand and adheres to all of Safeway’s company policiesTo remain knowledgeable to date on all products, guidelines, and insurance coverage trendsMaintain a professional safe and clean work environment.Perform all other duties as assigned and requiredMust meet the minimum set goals and objectivesEducation and or Work Experience Requirements: Experience with Medical Supply Company, Strongly PreferredKnowledge of diagnosis and medical terminologyExcellent Customer Service skillsDetail-orientedProficiency in Microsoft Word, Outlook, and PowerPointExperience in healthcare, medical and/or HME industry (preferred)Be able to work on multiple tasks.

Plan and prioritize actives to achieve results and meet deadlinesStrong organizational skillsDemonstrate a high level of flexibility with work schedule and/or shift to meet patient or company needs.

Report for scheduled work shifts on time.Demonstrate proficient time management and the ability to perform multiple tasks at one time and handle stressful and demanding situations in a calm and professional manner and demonstrate gradual and persistent improvement in job performance quality.Identify and strive to meet departmental goals, objectives, and plans, as well as demonstrate self-motivation to maintain professional competency by participating in continuing education, seminars, and other opportunities.The new employees will be assigned homework that will be related to product information or policy and procedures.

Homework is expected to be completed and representatives will be tested.Maintain a working knowledge of equipment and supplies provided by SMS.Perform other duties within the scope of the ability as assigned by direct supervisor to ensure efficient operation of the department and company.Minimum Requirements:
– At least 1-2 years of medical intake or similar experience-preferably with HME/DME.
– Excellent Verbal & Written Skills
– Great at Multi-Tasking
– Detail Oriented
– Punctual with Excellent Attendance (Excessive absences and tardiness are not acceptable).
– Works well with others-FriendlyPlease submit your resume with a cover letter indicating why you should be considered as a great candidate for this position.Job Types: Full-time, Part-timePay: $13.00
– $17.00 per hourBenefits:Employee discountPaid time offProfessional development assistanceSchedule:8 hour shiftDay shiftMonday to FridayOvertimeWeekend availabilitySupplemental Pay:Bonus payCommission payEducation:High school or equivalent (Preferred)Work Location:One locationWork Remotely:No