Helpdesk / Technical Customer Support
Open Systems Technologies
This is a Contract position in Little Rock, AR posted October 8, 2021.
A direct client of ours (healthcare insurance provider) based in Philadelphia PA has (17) openings for helpdesk support specialists.
Manager looking to start interviewing next week.
offers made first week of OctStart Nov 1 100% work from home1-2 year contract right to hire.
Must have strong communication skills 1-3 years support experience Windows technologies experience Pay $17.50 hr Job Requirements: Escalated technical troubleshooting support for customers Fielding customer technical support requests Communicate technical information to non-technical customers Help customers with technical issues Troubleshoot and resolve customer technical issues Provide technical support to computer users Apply technical support expertise to resolve customer issues Provide technical and non-technical support to customers via phone and email Diagnose and resolve technical hardware and software issues Assist in reviewing technical support documentation to ensure technical support staff Diagnosing and resolving technical hardware and software issues Document all technical support procedures Assist customers in requests for technical product information and technical troubleshooting Answer technical problems regarding proprietary software Provide technical troubleshooting and problem resolution Performing technical and application support Perform technical installation and support of all company software and provide resolution for technical issues Identifying and troubleshooting technical issues Support clients with various technical troubleshooting duties Assist customers with technical questions
