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Help Desk Support Manager

Schenker, Inc.

Customer Service

This is a Full-time position in Las Vegas, NV posted February 24, 2022.

Your tasks

Position Description Summary:
Responsible for directing and coordinating the support functions within the business operations that include; Quality, Inventory, Safety Compliance, Training and IT support. Aids the General Manager in formulating and administering the organizational policies by performing the following duties personally or through subordinate managers. Ensures that all operations and logistics functions are performed in a timely, cost-effective manner consistent with established corporate and client operations procedures and requirements. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):

  • Plans, organizes, and directs, administrative, and warehouse activities to meet or exceed established Key Performance Indicator goals.
  • Coordinates activities of departments to deliver efficient material movement to drive costs/inventory investment down while improving accuracy and response time to customer.
  • Coordinates with client, and department managers to identify and implement opportunities for continuous improvement processes to reduce costs and increase and/or improve quality for all network activities and client service.
  • Coordinates with managers to address organizational needs, equipment utilization and maintenance.
  • Provides leadership, communication, and coaching to employees; cultivates a motivated employee environment of trust, teamwork, accountability, self-confidence, and business ownership.
  • Ensures that network operations comply with federal, state, local, and/or company policies and regulations.
  • Ensures that employees and managers have the required safety training and are consistently working in a safe manner; develops and implements safety programs to reduce accidents and injuries.
  • Ensures that operational supplies are on hand and available at all times.
  • Prepares all required reports and correspondence.
  • Develops, implements, and monitors department budget; manages expenses within approved budget constraints.
  • Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
  • Performs other duties as assigned by manager. The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

    Requirements

    Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):
    This is a management position. Exceptional interpersonal, analytical, problem-solving, and communication skills required. Bachelor’s degree or equivalent required. Generally prefer 1-2 years of related supervisory or management experience.

    Benefits

    401(k), Dental, Direct Deposit, Holidays, Medical, Vision

    Our offer

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

    Contact

    Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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