Head of Strategic Initiatives and Customer Support Experience

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Job Responsibilities

• Create and maintain a multi-year roadmap for the CTO function that accounts for major infrastructure upgrades, new technology deployments, real estate initiatives and other CTO priorities in partnership with the CTO direct report team and the IT Extended Leadership team
• Lead the End User Support team and manage their career development and performance
• Partner with the CTO support leaders to create and maintain a positive experience for the consumers of our BTS support services
• Partner with the CTO, ITLC and IT Extended Leadership to align on priorities, demand and business expectations
• Create BTS communications to our end user community and stakeholders
• Create and maintain a multi-year roadmap for the CTO organization containing our strategic initiatives aligned with BTS priorities and budget
• Enable the successful delivery of strategic initiatives on behalf of the CTO
• Manage/ optimize vendor(s) relationships for both services and products we consume
• Manage dependencies across delivery streams throughout projects/initiatives
• Develop annual budget/plans
• Promote change management principles with executives, senior leaders, managers and supervisors to influence, build relationships, and manage resistance

Required Skills and Qualifications

• Bachelor’s Degree required or related professional or military experience in lieu of degree
• Strong people and thought leadership skills
• Leadership experience defining, designing, developing, and implementing complex integration business solutions
• Exceptional customer relationship skills and ability to engage in difficult conversations effectively
• Strong executive presence and ability to concisely relate status, manage expectations and inspire confidence at that level.
• Proven experience in managing and developing staff within a team to create high performance outcomes
• Experience in effectively operating in a matrixed organization
• Experience running large programs of work, leveraging predominantly variable resources or vendor partner staffing models.
• Proven effectiveness in working with vendors, system integrators, and/ or in a managed service environment.
• Detail oriented
• Ability to communicate effectively and efficiently across the organization on a regular basis

Category

Computer and Information Systems Managers

Education

Bachelor’s Degree

Job type

Full time