HCL USA: L2 Desktop Support
HCL USA
This is a Full-time position in Albuquerque, NM posted October 3, 2021.
Job Summary:Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P.
Phones & Audio video conference devices.
Hands & feet support for network and server equipment as well as any IT related projectsBreak-fix, troubleshoot and resolve software issues; Reimaging computers/hard drivesBacking up and restoring user data, settings and associated systems administration activitiesAssist Service Desk/Remote Desktop Support teams for hands and feet coordination effortsAssist on Incident and Problem management activitiesBe available for On-call support on need basis & as business demandsAdhere to ticket response and resolution SLA’s as agreed upon with the customerBasic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issuesStrong Break / Fix skills Desktops, Workstations, Notebooks and Printers and HandheldsStrong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)Strong Microsoft Operating System installation and troubleshooting skillsExperience on:Configuration/imagingInstallation environmentGeneral Windows OS troubleshootingHardware support and troubleshooting:Troubleshooting hardware issuesReplacing desktop/laptop hardwareInstallation of peripheral devicesCandidate must be authorized to work in the U.S.
We are unable to sponsor work visas at this time.
