Global SCCM & Desktop Support Engineer

Job Title Global SCCM Desktop Support Engineer Department Information Technology Reports To Manager or Director of IT Operations General Description Reporting to the Manager or Director of IT Operations, the Global SCCM Desktop Support Engineer will be responsible for providing design, deploying, configuring, and support of desktop technologies in a distributed client environment. The ideal candidate will have demonstrable experience with Intune, SCCM, AD, and Microsoft Windows OS deployment. Also, they will be responsible for SCCM server management, application management, Microsoft security patch management, Microsoft 365 updates, and building and updating our Windows standard image. This candidate must be a team player able to work with a global, geographically dispersed team. Essential Functions of the job Key Responsibilities Design, test, and execute MacOS and Windows 10 operating system deployments using Intune-managed Windows Autopilot. Responsible for maintaining periodic OS upgrade cycles by testing and deploying OS upgrade task sequences in SCCM. Assist with designing and deploying Intune configurations, policies, and settings for Mac OSX and Windows 10 endpoints in an SCCM co-management infrastructure. Maintenance of Intune policies, baselines, and conditional access rules for MacOS and Windows 10 Creation and maintenance of Azure AD security groups for endpoint management Technical skills Troubleshoot various issues with Windows 10 and applications Develop automated processes using Powershell Create deployment packages for Configuration Manager and Intune Test, plan and execute upgrade of Windows 10 and core Office 365 applications Expert levels with Windows 10 Client configuration and Group Policy Proven engineering experience with Windows 10, SCCM, and Intune Familiar with Windows 10 servicing model and update cycles Identify system problems and recommend solutions to improve processing efficiency and stability. Experience with the modules of SCCM with a major emphasis on administering Intune. Windows PowerShell Scripting Additional duties include Platform Patch Management, Software Packaging, Reporting, integrations, monitoring updates via Automatic Deployment Rules (ADR), Update Groups, Deployment packages, and other methods. Day to day administration of O365, Intune, and Azure AD including policy and configuration changes Demonstrated experience with SCCMMECM for patching, OS deployment, application deployment, driver updates, BIOS updates, and configuration baselines Supervisory Responsibilities None EducationCertificationsExperience 4+ years of experience in a Systems Integrator or within a large organization (2000 users) implementing complex IT solutions. 6+ years of customer interaction in a consultant, technical delivery, or technical leadership role. Expert knowledge in the following technology areas Deploying Windows 10 in a large enterprise setting Cloud Security and Identity skills (IAM, MFA, ATP, Intune, Endpoint Manager, conditional access) Will have experience from all phases of the development lifecycle and of formal approaches to development (Agile, MSF), project management (Prince II, PMP), and service management (ITIL). Solid problem-solving skills required. Excellent verbal and written communication skills as well as strong business acumen. Microsoft Technical certifications concerning Microsoft O365 and Azure Experience in desktop virtualization platforms (AWS Workspace, VMWare, Citrix) Computer Skills Windows 10 OS, Office 365, AWS, Intune, Mac OSX, Active Directory, SCCM, WSUS, Group Policies, PowerShell. Other Qualifications Familiarity with ITSM tools such as Service Now, Jira, Zendesk, etc. Proven ability and experience in being a self-starter TRAVEL, PHYSICAL DEMANDS, AND WORK ENVIRONMENT Dropdown6 Standing or sitting for long periods might be necessary. Some lifting (greater than 50 pounds) might be necessary. Occasional travel between sites as needed. Max Trujillo Technical Recruiter Ascent If this is not a fit for you or you are not interested, Ascent Services Group offers an excellent Referral Bonus! We look forward to hearing from you! About Ascent The Ascent Services Group (ASG) is a nationally recognized technology staffing and consulting firm whose fundamental business is providing staffing services to Small, Medium, and Large Enterprise clients in our core market verticals Financial Services, Healthcare, Technology and Life Sciences. As consultants for ASG, you will have access to many of the top clients within the industries we serve. Our goal is to deliver innovative talent through proven best practices and effective resource optimization. Become one of ASG s candidates and experience the difference!