Gas Chromatography Customer Support Technician

Apex Systems, the nation’s 2nd largest IT staffing firm, has a contract to hire engagement for a Customer Support Technician to join one of our clients in the Biotechnology Industry on their Support team in the Baltimore Metro Area. The Customer Support Technician will provide technical assistance to existing customers.  This will be done by performing remote diagnoses and offering step-by-step solutions. This support will be provided in a user-friendly, professional manner.

An ideal candidate would be a fast learning, self-starter, excellent at time management and willing to be an explorer.

If you, or someone you know, may be interested in this opportunity, please contact Ben Sheridan at bsheridan@apexsystems.com.  

Title: Customer Support Technician
Location: Baltimore Metro Area, MD 
Type: Contract to Hire
Compensation: Competitive, based on experience

REQUIREMENTS & RESPONSIBILITIES FOR Customer Support Technician:

SPECIFIC RESPONSIBILITIES:

• Provide excellent telephone/email technical support to existing customers.
• Record all pertinent information and communications.
• Keep informed of all product information and uses.
• Diagnose and repair equipment.
• Complete all other tasks as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• Excellent written and verbal communication skills.
• Effective listening skills.
• Knowledge of customer service principles.
• 1+  years of experience in Gas/Liquid Chromatography.
• Excellent time management skills. 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178