Full-Time Customer Service Supervisor

Builds customer loyalty by reinforcing Kohl’s customer service philosophies and best practice. Directs workflow, orients and trains associates and demonstrates Kohl’s service approach.

ACCOUNTABILITIES

• Executes workload and distributes tasks to support the customer experience

• Serves as leader on duty to ensure a positive and compelling customer experience

• Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager

• Delivers the highest level of customer service supporting Kohl’s “Yes We Can” culture through effective problem solving

• Trains associates to maximize performance and customer experience

• Oversees daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

• Maintains organization of the registers and service desk areas

• Supervises and assists in accurate and efficient processing of customers’ requests and transactions

QUALIFICATIONS

REQUIRED

• Effective verbal and written communication skills

• Basic math and reading skills, legible handwriting and attention to detail

• Basic computer skills

• Ability to work as part of a team and interact effectively with others

• Ability to lift 50 pounds on an occasional to frequent basis
   

PREFERRED

• Prior experience in sales, customer service or other work with the public

• Prior experience working with a team