FT Customer Support Representative (Work From Home)
Phocas Software
This is a Full-time position in Johnston, RI posted January 9, 2022.
[Customer Service / Remote] – Anywhere in U.S. / Competitive Pay / 401k / Company paid medical, vision and dental – As a Customer Support Rep you’ll: Deliver technical support and resolve request issues from Phocas’ end users; Perform detailed troubleshooting to identify the cause of a problem, provide workaround resolutions, root cause analysis and major incident management; Conduct end user training to ensure customer optimization of the solution/s; Document, track, monitor, and report on support cases…Hiring Fast >>
