FT Customer Service Associate – Driver Support [Work From Home]

[Customer Support / Remote] – Anywhere in U.S. / Text-Chat-Messaging Only (no phones) / Solid Pay / Medical-Dental-Vision-Potential for Equity – As a Customer Service Associate you’ll: Communicate with Driver partners on the road via text, in-app messaging; Troubleshoot Driver problems ranging from reaching out to the customer to reporting a specific address as a difficult stop; Work closely with cross-functional teams to help solve issues that could impact the Driver experience or the Customer experience; Monitor internal channels and maintain a presence to support other areas of the business; Identify areas of improvement and provide candid feedback around processes and workflows; Share insights and feedback on areas of improvement from Driver partners…Hiring Fast >>