FreedomCare: Benefit Orientation Specialist (Customer Service) / Bilingual Spanish

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered.

We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.

We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.We pride ourselves on our values which drive the level of care that we deliver to our patients:Here For You (An attitude of service, empathy, and availability)Own It (Drive and ownership)Do the Right Thing (High integrity)Be Positive (Great attitude and a can-do positive approach to challenges)Join our team and make a positive impact on the lives of others!

We are looking for a Benefits Orientation Specialist for our Caregiver Wellness Team.Department & Position Overview:Our Caregiver Wellness team focuses on enhancing the Caregiver’s experience by providing insight and support with employee benefits.

In this role you help to create the foundation to successfully support and integrate new Caregiver’s into our program.

This role will ensure a seamless orientation process by delivering virtual benefits presentations to our newly enrolled Caregivers.Everyday You Will:Design and deliver virtual customized benefits orientation for newly enrolled caregiversDeconstruct complex benefits concepts into digestible pieces to ensure not only awareness, but the comprehension of benefits to drive utilization and improve caregiver satisfactionDeliver the ultimate customer service experience by expressing empathy, being thorough in conversation and documentation, and resolving issues in the same conversation in which they are presentedCollaborate cross-functionally with specialists in various departments to enhance the caregiver experience and serve as a resource on caregiver benefits to caregivers, patients, and office staffUphold company values and mission in every interactionIdeal Candidate Will Possess:2+ years of exceptional customer service skills with empathy, compassion and motivation to help clientsExcellent written and verbal communication skills with experience using health literacy tactics or teach-back method to ensure comprehension of complex conceptsStrong presentation skillsComputer proficiency; the ability to create and modify presentations as neededStrong attention to detail and organization skillsAbility to navigate and thrive in a fast-paced environment while maintaining integrity of workBilingual Spanish a plusNice-to-Haves:Minimum of 12 months at FreedomCare preferred with strong work performance1+ year of experience as a trainer or facilitator within the healthcare industryBasic understanding and knowledge of employee benefitsA basic understanding of Wage Parity LawsA Bachelor’s Degree in Communications, Sociology, or any other soft scienceThis role is based out of one of the following locations: Lake Success, NY; Manhattan, NY; Orlando, FL.

For now, we are entirely remote until it is completely safe for our employees to be back in the office.Why work at FreedomCare?We are here for you and committed to providing a best-in-class employee experience.

We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees.

We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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