EverStaff: Customer Service Representative

EverStaff is seeking a Customer Service Administrator for a thriving manufacturing company in Mentor!You will be responsible for providing excellent customer service with the goal of increasing customer satisfaction, loyalty and retention, and meeting customer expectations.Full-time, Direct Hire Opportunity!Schedule: Monday through Friday; 1st shiftSalary: $45-55 annuallyResponsibilitiesEnter orders, coordinate customer shipments with appropriate carriers, and track shipmentsCommunicate with the customer regarding order details and status; keep customers happy and well informedDevelop relationships with customers to understand their needs and benchmarks of successField phone calls from customers and prospects; provide general productinformationPromote productsPrepare quotes and price lettersHandle customer complaints, providing appropriate solutionsQualificationsPrevious manufacturing customer service experience a must!Prior process manufacturing experience is a plus!Microsoft Excel and Outlook experience neededDetail-oriented and able to perform a high level of multi-taskingExcellent verbal and written communication skillsAbility to problem solveQualified candidates should submit their resume for immediate consideration.All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)CC123Job Type: Full-timePay: $45,000.00 $55,000.00 per yearBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offReferral programRetirement planVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayEducation:High school or equivalent (Required)Experience:Microsoft Office: 1 year (Required)Customer Service: 1 year (Required)manufacturing: 1 year (Preferred)Work Location:One locationWork Remotely:No