Environmental Software Support Technologist

Software Technologists provide Tier 1 support for our many software clients.

This support will be provided via email, telephone, and/or remote conferencing tools.

You will be asked to use cloud-based software tools for project management, case tracking, and communications with a remote team of professionals for resolution.

A broad range of troubleshooting skills is required to support the installation and use of EQuIS, EarthSoft’s Environmental Quality Information System.

EQuIS is the most widely used environmental data management system in the world.

EQuIS is used by many government agencies, Industrial property owners, over 300 consultants, and over 400 analytical labs around the world.

Many US EPA regions, state regulatory agencies, Army Corps, and other government organizations use EQuIS.

EQuIS interfaces with ArcGIS for advanced environmental decision support and data analysis.

Many other software companies link with EQuIS, and Software Technologists must support, test, and problem-solve for complex, multi-system configurations.

An ability to interface with professionals on tight deadlines in complex network configurations is critical for this job.

We are especially interested in candidates with technical writing interest and experience.

This position is work from home in the Blacksburg, Virginia area.

Responsibilities:
Create and maintain comprehensive case and/or product documentation in appropriate software.

Review and contribute to forum posts (to be posted by others team members).

Assist with the creation of thorough case summaries/user stories. 

Actively participate in team communication/knowledge sharing during team meetings. 

Assist your team in providing product technical support.
This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Requirements:
Strong customer service/support skills including active listening, excellent verbal and written communication; ability to research and resolve problems using a variety of resources and tools; experience in a support environment desirable.

Strong software application aptitude; experience with EQuIS highly desirable but not required.

High initiative with an ability to work with minimal supervision.

Able to manage and prioritize multiple tasks simultaneously.

Superior interpersonal skills.

Ability to work from home with access to a high-speed internet connection.

Bachelor’s Degree in Chemistry, Environmental or Geological Sciences (or similar), Computer Science, Management Information Systems, Engineering, or Geography.

Basic Microsoft Windows Platform knowledge required.

Working knowledge of Microsoft Office.

Desirable: SQL and basic programming knowledge (HTML, CSS, JavaScript, Visual Basic)
Vaccine Policy: EarthSoft requires Staff in many positions to be fully vaccinated against COVID-19 except those for whom a reasonable accommodation has been granted because a medical reason or a sincerely held religious belief, as required by law.

Compensation: Commensurate upon Experience

Principals only.

Recruiters please do not contact this job poster.

Please, no phone calls about this job!

EarthSoft provides equal employment opportunities to all employees, consultants, agents, and applicants for employment without regard to any legally protected status such as race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.

Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Education:
Bachelor’s (Preferred)
Experience:
Help desk: 1 year (Preferred)
programming: 1 year (Preferred)
Technical writing: 1 year (Preferred)
Work Location: One location