Entry Level Customer Service Representative

For the past 18 years, Red Label has been a leader in the marketing and promotions industry serving the greater Los Angeles area. During the pandemic, Red Label was deemed an essential business. Meaning that while other companies were firing employees, Red Label provided stability during uncertain times.

We understand that whether you’re a recent graduate, or you’re simply looking to switch careers, it’s an interesting time to be in the job market. That’s why Red Label has focused on providing the right environment for ensuring all new team members have the best chance of success within the company. Additionally, Red Label is providing paid training for all new members of the team.

Company Benefits:

• Pay starts at $20/hr
• Paid training in customer service, marketing and communications
• Job security (no one was laid off or had hours cut due to the pandemic)
• Weekly paycheck
• Growth potential within the company
• Optional additional weekend hours offered
• Optional weekly team building activities
• Learning environment
• Extraordinary team atmosphere
• Mileage reimbursement
• Free financial literacy classes
• 401k and health benefits

Necessary Skills and Qualifications:

• ​​​​​​​Ability to learn CRM software and applications
• Must be able to work independently with moderate to minimal supervision
• Maintain confidentiality of all client and customer information collected
• Capable of establishing and maintaining relationships with clients and customers
• Can type at least 40wpm on a mobile device
• Ability to stand and walk for extended periods of time
• Effective oral and written communication skills
• U.S. Citizenship or work authorization
• Must be able to pass a government background check
• Must be at least 18 years of age
• Must have reliable transportation
• Experience in customer service and/or marketing is preferred
• Easily adaptable in a fast paced environment

Job Requirements:

• Resolves any problems, questions, or concerns with professionalism and open communication
• Assists in executing projects in alignment with the overall goals of the company
• Participates in service, brand, and product knowledge training
• Utilizes knowledge of products, services, and brands
• Responsible for inventory tracking
• Provides swift and attentive service
• Gains knowledge of systems implemented during each customized client promotion/field campaign
• Stays informed of company and client policies, procedures, and promotions
• All other tasks as needed by the Management team