Dow Jones: Customer Service Associate- Consumer

By selecting Apply above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy, including data transfers as described in the Policy.Job Description:Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phoneAbility to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant mannerSound judgement and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutionsAbility to maintain a positive attitude in an often busy and intense environmentStrong aptitude and desire to learn new technical systems and applicationsProficiency with Microsoft Office and web browsingAttention to detail and the ability to prioritize and meet deadlinesAbility to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when requiredPositive outlook on change and flexible approach to team-based work environment and structureDesire to grow with the companyPrevious Customer Service experience preferredCollege degree preferredDow Jones, Making Careers NewsworthyAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

EEO/AA/M/F/Disabled/Vets .Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.

If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at talentresourceteam@dowjones.com.

Please put Reasonable Accommodation” in the subject line.Business Area: PRINT & ENT SVCS CUSTOMER SERVICEJob Category: Customer Service/Support GroupAbout UsSince 1882, Dow Jones has been finding new ways to bring information to the worlds top business entities.

Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barrons, MarketWatch and Financial News.This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead.

More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.If you are a current employee at Dow Jones, do not apply here.

Please go to the Career section on your Workday homepage and view ” Find Jobs Dow Jones.” Thank you.Req ID: 21080