Dorner Mfg Corp: Customer Service Rep. Sr.

Dorner Mfg.

Corp.

is a Columbus McKinnon Company nestled in the hills of Hartland, Wisconsin.

We are a world leading conveyor manufacturer in not only the design, but manufacturing of conveyors and related automation equipment.

Companies from around the world have turned to Dorner conveyors for greatly improved efficiency and productivity.

Dorner provides thousands of stainless and aluminum conveyor automation solutions to countless industries including packaging, automation, industrial, food processing, medical, pharmaceutical, and many more.Dorner’s mission is to Transform Conveyor Automation by providing a wide range of innovative conveying solutions with best-in-class support.The Sr.

Customer Service Representative is primarily responsible for maintaining the highest level of customer satisfaction by providing responsive, pleasant and professional assistance.The Sr.

Customer Service Representative supports customers, channel partners, field sales, and other teams by promptly fielding all incoming phone calls, chat sessions, and emails.

While also being responsible for handling inquiries for order status, shipment tracking, shipping/order documents, lead time questions, order changes, RMAs, order expediting, troubleshooting, lead distribution, and parts price quotes.This position acts as the internal initial point of contact for Dorner’s key accounts by collaborating closely with internal teams to find solutions to issues.

The Sr.

CSR will develop strong relationships with the customer and build a thorough knowledge of their business.PI137812179