Desktop Support Technician II

Our Vision

Our team is committed to offering the best possible service to our customers throughout the world.

Our fun and casual work environment focus on innovation and teamwork at all levels of the organization.

We are always on the lookout for talented and dedicated people to join the team as we continue to build our community!

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Our Commitment

We are proud to be an equal opportunity employer and strive to create an organizational climate that fosters belonging, dignity, and justice so that all of our team members can show up as their authentic selves and thrive.

We are committed to increasing the representation of marginalized people across our team through hiring practices that value lived experience and unique perspectives.

Our work environment embraces creative expression, collaboration, and connection without the expectation of assimilation.

The Desktop Support Technician II demonstrates a broad set of IT technical skills and advanced troubleshooting techniques.

This role serves as the primary point of contact for end-user IT Help Desk tickets.

All Desktop Support Technicians report the IT Manager, Support.

What You’ll Do
General hardware and software support

Advanced technical troubleshooting with local & remote users

Process Help Desk tickets and aid in proper flow of ticket queues

Heavy communication directly with customers when processing tickets

Delegate/Escalate tickets to others as needed

IT asset and inventory management in an asset database
What You’ll Need
2+ years of relevant experience

Comfortable with ticket tracking systems

Prior experience in customer service

Excellent understanding of computing concepts

Good understanding of computer networks

Good understanding of system administration

Great written and verbal communication skills

Operating Systems: Windows, macOS, Linus, iOS, Android

Ability to work on-site at our Ontario, CA location (this is not a remote position)
Nice to Have
– Bonus Points!
Technical certifications

Experience with technical writing

Experience with various common software products (0365, Okta, Slack, etc.)
What You’ll Love About Us
Great Company Culture
– Where you can be you!

Work that stays at work
– Genuine work/life balance

Rest and Relaxation
– Paid time off, 8 Holidays, 2 floating days

Health Benefits
– Medical with FSA, Dental and Vision

Prepare for the future
– 401(k) with 4% company match

Wardrobe Perks
– 30% employee discount!
We’re ready to meet you!

Come help us achieve our ambitious goals
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Job Type: Full-time

Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Supplemental Pay:
Bonus pay
Education:
High school or equivalent (Preferred)
Experience:
Customer support: 1 year (Preferred)
Windows: 1 year (Preferred)
iOS: 1 year (Preferred)
Work Location:
One location
Work Remotely:
No
Work Location: One location