Desktop Support Tech

Desktop Support Tech needed ASAP for a contract to hire in Chicago, IL!

Work hours: Monday through Friday, 7:00am – 3:30pm

ROLES AND RESPONSIBILITIES
• Troubleshoot and handle service issues, approvals, and installations in a timely manner
• Foster good customer relations and service at all times
• Monitor and maintain the knowledge database functionality to include tracking tickets issued, outstanding, completion time etc.
• Maintenance of IT equipment such as PC’s, servers, networking equipment, label printers and bar code scanners.
• Troubleshooting and solving technical support issues both in an office and robotic warehouse environment.
• Responsible for tackling ongoing special projects such as, but not limited to, running cable, configuring stations, and installing access points, switches, and other pieces of network equipment
• Printer maintenance and support
• Troubleshooting WAN/LAN and wireless connectivity issues
• Desktop/Laptop image creation and management
• IP Phone setup and support
• Installation and support of Microsoft Office and other miscellaneous software applications
• Respond to help desk incoming calls and manage ticket queues
• IT inventory control
• Perform backup and create ghost images
• Provide daily reports
• Perform other duties assigned by management

QUALIFICATIONS AND skills of the Technical Support
• B.S. in IT or CS preferred; Certifications a plus but not required
• 2-4 years’ experience in technical support of PC’s and networks in a Microsoft environment
• Experience with Widows Server 2008/20012, Hyper –V, IIS.
• Knowledge of active directory and domains.
• Knowledge of TCP/IP configurations.
• Knowledge of PHP, HTML, CSS, XML
• Ability to monitor network and servers.
• Strong planning & organizational skills required
• Proven ability and desire to rapidly understand ever-changing and new technology, and quickly become an “expert” in its use and the ability to effectively support it in a fast-paced environment.
• Must have excellent problem solving and analytical skills
• Demonstrated ability to work in a team environment
• Excellent time management and communication skills
• Responsible and reliable, with a strong work ethic and positive attitude.
• Ability to monitor network and servers.
• Requires the ability to lift up to 75lbs, bend, squat, reach, twist, climb a ladder, run a network cable and operate scissor lifts to access and repair equipment.
• The physical working environment will include both office space as well as warehouse facilities.