Desktop Support Specialist(onsite in Alameda, CA) Contract $30/hr
Epic Placements
This is a Contract position in Alameda, CA posted November 20, 2021.
We are currently sourcing for an End User Support Technician to work onsite with our client in Alameda, CA. This is a 4-6 month contract opportunity for an IT support technician looking to grow their skillset.
- M-F 8am-5pm
- Start early to mid-November and go into May.
- Level 1/2 – End user and desktop support.
- Build workstations according to documented process.
- Support Windows, Mac, O365, and standard applications
- Computer Builds – maintain a supply of computers loaded with our base image
- Computer Deployments – deploy computers to our end-users and ensure all applications and data is transferred to the new computer.
- Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems.
- Following guidelines to reporting and escalation procedures.
- Interfacing closely with other technical support teams and operations groups to ensure successful completion of customer requests and projects.
- Working in conjunction with technical and non-technical personnel to optimally navigate the requests.
- Special assignments and other work related duties as the need arises by management.
Education and Experience
- Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems
- A+ certification is a plus
#HOT
