Desktop Support Engineer

At Moser Consulting, our Managed Services Division is all about solving technical problems and providing the best customer service support we can to our clients and customers.

We work as a collaborative team to encourage each other and work hard to build those positive relationships amongst each other and our clients.

About the Role

Our Managed Services team is passionate about servicing our customers and providing the best experience possible.

In this role, the candidate is organized, patient, and able to solve complex problems.

Candidates should be able to work across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests.

The ideal candidate is responsible for answering IT requests via phone, email, live chat, ticketing application, or instant message and break down complicated solutions in technical and non-technical terms.

The candidate will be flexible with their schedule to accommodate potential needs of the client and practice.

This role requires extensive familiarity with Windows systems, Microsoft 365 and frequently involves both risk assessment and user support tasks.

IT support specialists leverage their expertise with the Windows operating system to develop and deploy PCs, support day-to-day system performance, and prevent data loss and unauthorized access.

How youll have an impact

* Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smartphones) related to desktop infrastructure, in accordance with department standards.
* Provides advice and guidance to colleagues regarding incidents.
* Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance.
* Identify, troubleshoot, log, and resolve technical problems with computer systems, software, hardware, and network.
* Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
* Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
* Responsible for installation, maintenance, and troubleshooting of required software and hardware whether onsite or remotely, for our clients.
* Create, maintain, and distribute reports of progress to senior leadership.
* Maintain ticketing system with up-to-date solutions and clear record of activities.
* Attention to detail in order to explain and document technical issues in a clear way to clients.

Requirements

* Excellent Customer Service.

* Face-to-Face, Telephone, Remote interaction

* Creates an enjoyable, professional experience with all team members.
* Detail-oriented.
* Good problem analysis and troubleshooting skills.

* Proficiency in computer support.

* Windows 10, Max OSX, Cell phone

* Office365 Administration

* Active Directory Administration

* Knowledge of DHCP and DNS

* Ability to work on a team and independently.
* Ability to prioritize projects and support priorities.

Preferred experience, but not required:

* Bachelors degree.

* Relevant Education / Relevant Certifications:

* MCDST
– Microsoft certified desktop support technician

* MCSE
– Microsoft Certified Solutions Expert

* MCP
– Microsoft Certified Professional

* CompTIA, A+/ Network+, and Cisco certifications

* ITIL

* 2-3+ years of experience

* Experience in the following:

* Windows server administration

* JIRA service desk ticketing system

* Cisco phone systems

Benefits

For more than 20 years, Moser Consulting has been the go-to source for exceptional IT talent with the ability to self-manage.

At Moser Consulting, our people are our #1 asset.

We hire the best people, welcome them like family, connect them with opportunities, and let them do what they do best: produce innovative solutions to technology problems.

Our culture gives us a competitive advantage by keeping our employees happy, healthy, and by lowering stress levels in a very demanding industry.

It is no accident that we are recognized as one of the Best Places to Work in Indiana.

We focus on giving employees: an incredible work space; a fun, collaborative, and creative atmosphere; an extremely generous compensation package; and dozens of outstanding and unique perks usually not found at one company.

Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.