Dell: Release Operations & Knowledge Base Support Engineer

Systems Development Engineer – Release Operations & Knowledge Base Support Remote US Be a part of a team that’s ensuring Dell Technologies’ product integrity and customer satisfaction.

Join us as a Release Operations / Knowledge Base Support Engineer on our global Converged Infrastructure Release Quality Management team working remotely to do the best work of your career and make a profound social impact.

The Release Operations / Knowledge Base Support Engineer is an associate to mid-level operations contributor working with other team members to create, manage, and maintain product releases in support of various converged platforms and products.

The role is responsible for maintaining the release database and ensuring associated knowledge management content is accurate and available for various stakeholders.

The Release Operations / Knowledge Base Support Engineer also provides analysis of vendor data to ensure the quality of the content they manage.

What you’ll achieveAs a Release Operations / Knowledge Base Support Engineer, you will collect, curate, and distribute code related information to drive use case optimized decision making allowing for efficient life-cycle management of converged products and related data center services.

You will:Provide the authoritative knowledge base of curated component code information accessible to various stakeholders for their use casesExtract maximum value from CI engineering, services, and support “learnings” and centralize the content to be leveraged fully across Dell TechnologiesEvaluate various information data points, harvest high-value content, and provide enhanced value knowledgeSupport internal and external application users as they utilize the tools that you maintainWork with IT and other team members to manage the application environment and provide the most timely and accurate content Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table.

Here’s what we are looking for with this role: Roles & Responsibilities Manage and maintain release management knowledgebaseCollaborate with Release Managers to ensure accurate and timely data is available to be used for assessing customer environments and planning changes to those environments.Identify and analyze data gaps, research and determine resolution, and update database as appropriate.Monitor for and review data errors, address issues directly, or route to additional stakeholders as needed.Research vendor compatibility and support constraints and monitor for changes to published content.Drive and improve data management process.Contribute to the development and achievement of organization’s goals and objectives.Proactively identifies opportunities to improve efficiency and reduce errorsCommunicate status and escalate issues to correct stakeholders as required and in a timely manner.Actively participate in resolution of issues and problems, internally as well as with third party partners.Consults with quality assurance teams to evaluate the success of test cases and issues for all platform systems.Analyzes hardware and software requirements to determine feasibility of release inclusion within time and resource constraints.Works with quality assurance teams to review documentation, address issues and support those roles within the release cycle.Periodically perform gap analysis on where there are communication and business flow issues between teams reside and develop solution ideas.May perform other job-related duties as assigned.

Essential Requirements: Bachelor’s Degree in a technical discipline or related work experience.2+ years of technical and/or data analysis skills or equivalent experience.Proven ability to deliver high quality results in a very dynamic environment.Strong interpersonal, communication, time management, and workstream balancing skills.Ability to work collaboratively with internal and external stakeholdersBasic understanding or willingness to learn hardware and software for technical operations and how the products work together within this industry.Excellent written and oral communication skills.Concise business/technical writing skillsAble to learn and leverage new technical skills and components for understanding the overall product coordination.Strong attention to detail and technical aptitudeProven analytical and trouble-shooting skills.Able to work independently with minimal supervision in a fast-moving environment with competing business needs.

Desirable Requirements: Prior IT industry and IT hardware knowledgeFamiliarity with fundamental data center infrastructure and tools is a plusUnderstanding of relational database structuresAbility to develop innovative approaches to complex coordination and management problems.Process improvement and operational optimization skillsKPI and metric development and tracking Education: Bachelors degree Here’s our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow.

Our company is made up of more than 150,000 people, located in over 180 locations around the world.

We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life while still having a life.

We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn’t stop there.

We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era.

Join us and become a part of what’s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Dell will not tolerate discrimination or harassment based on any of these characteristics.

Dell encourages applicants of all ages.

Read the full Equal Employment Opportunity Policy here.