Deal Support Specialist

Join Switch

Switch, Inc. (NYSE: SWCH), is the independent global leader in exascale data center ecosystems, edge data center designs, industry-leading telecommunications solutions and next-generation technology innovation. Switch Founder and CEO Rob Roy has developed more than 500 issued and pending patent claims covering data center designs that have manifested into the company’s world-renowned data centers and technology solutions.

We innovate to sustainably progress the digital foundation of the connected world with a focus on enterprise-class and emerging hybrid cloud solutions. The Switch PRIMES, located in Las Vegas and Tahoe Reno, Nevada; Grand Rapids, Michigan; and Atlanta, Georgia are the world’s most powerful exascale data center campus ecosystems with low latency to major U.S. markets. Visit switch.com for more information or follow us on LinkedIn and Twitter.

Deal Support Specialist – Las Vegas, NV

The purpose of this position is to support and help drive success within an organization. The Deal Support Specialist will be responsible for partnering with the sales team to assist with reviewing customer facing documents that a customer would sign to acknowledge a purchase. They will also be responsible for ensuring the integrity of the sales order data being entered into our CRM (Salesforce.com). The ideal candidate will have order support or experience working with sales teams in a support capacity. Additionally, excellent verbal communication and a passion or interest in supporting sales teams, technology and process support/development are required to perform the role. The individual we are looking for has the complete package – a self-starter always striving to be better, full of integrity, strong attention to detail, enjoys supporting teammates and loves technology.

Supervisory Responsibilities:
This position has no supervisory responsibilities.

Essential Duties and Responsibilities:

• Partner with strategic sales team, assist review service orders to be presented to Customer to ensure they are properly drafted and able to be entered into the CRM
• Learn and utilize and train sales personnel on best practices around the quoting process to ensure accuracy and efficiency
• Responsible for resolving quote to cash related issues with Customers, Sales, Professional Services, Order Operations, Billing, Finance and Legal and escalating issues as appropriate
• Identify gaps in quoting process and document processes to increase efficiencies and resolve gaps
• Support period end close processes to ensure quick financial closure and accurate accounting of sales transactions
• Resolve identified data issues and have a data integrity mindset
• Work with Analytics team to identify new data issues and monitor continuously

Other Duties:

• Perform other duties as assigned

Required Job Skills:

• Detail oriented and process driven
• Ability to build trusted advisor relationships with Sales
• Strong written and verbal communication skills
• Strong problem solving and collaboration skills
• High integrity work ethic and follow through
• Ability to work in fast pace and high growth environment with tight deadlines
• Ability to work remotely with a stable internet connection on an as-needed basis

Computer Equipment and Software:

• Intermediate experience with Word, PowerPoint and Excel
• Strong experience with Salesforce.com

Education:
Associates degree or higher

Experience:
2-4 years of relevant work experience

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

The employee must frequently lift and/or move up to 10 pounds.

If your position requires you to work in the field and/or warehouse, it is mandatory that you wear approved Personal Protective Equipment.

The Company reasonably believes the tasks and/or duties of this position could adversely affect the safety and health of the employee or others.
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This position offers competitive pay and benefits.

To apply for this position, please visit our website.

Switch
7135 South Decatur Blvd.
Las Vegas, NV 89118

Switch is an equal opportunity employer.

Principals only please. Temporary or permanent placement recruiters, please don’t contact this job poster. Please do not contact job poster about other services, products or commercial interests.

Job Requirements:
See job description.