Customer Support Specialist

Lincoln Electric Automation, Inc., Columbus, a subsidiary of Lincoln Electric, specializes in supplying products such as ladles, sprayers, extractors, finishing equipment, and turnkey robotic systems. 

Req. ID: 19840 

Primary Function

Customer Support Specialists assist customers with spare parts sales, capital equipment quoting, and act as a customer representative within Lincoln Electric Automation, Inc., Columbus. The Customer Support Specialist builds, maintains, & grows relationships with customers and promotes a positive image throughout the industry. This role is typically the first point of contact or a general resource for customer inquiries via email, phone, or in person.

Position Responsibilities

• Build rapport with customers through friendly, engaging communication
• Respond to customer complaints or inquiries in a quick & courteous manner
• Generate & process spare parts quotes and orders
• Enter & manage capital equipment quote opportunities in CRM system
• Maintain accurate cost sheets for quote proposals
• Work with team members to facilitate calls, manage work flow, and minimize lead times on products
• Knowledgeable and up-to-date on Lincoln Electric Automation, Columbus products and sales strategies
• Proactively recommend spare parts or services to customers to increase satisfaction and optimal performance of equipment
• Attend regular sales meetings to insure lead times provided to customers are being met
• Detail custom sales orders for spray equipment
• Assist outside sales team with customer requests
• Other duties and tasks as assigned by the Service Manager

Role Qualifications

• Provide leadership & guidance to colleagues in various departments to deliver outstanding customer service
• Willingness to take initiative in following customer requests to completion
• Adaptable in time management & organization based on day to day needs of customers
• Apply root cause analysis in a variety of problem solving scenarios
• Ability to effectively communicate both written and verbally
• Basic understanding of electrical & mechanical systems
• Experience with typical administrative software systems, MS Office Suite, & possess basic computer skills
• Must be able to work flexible hours as needed; travel is occasional
• HS Diploma

Preferred Qualifications

• Experience working in industrial inside sales
• Knowledgeable in the areas of importing and exporting goods in commercial applications
• Understanding of how to read/interpret technical drawings

Physical demands and work environment: 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is a mix of sedentary, standing and walking. When testing equipment this individual may have to occasionally lift 25 pounds, and be able to reach, bend, squat and stand.
• Manual dexterity and visual acuity is needed to use testing equipment and measuring devices and tools. Traveling is occasional; hours may be irregular.
• Lincoln Electric Automation, Columbus works within the die casting, foundry, and forging industries. The work environment will vary from customer to customer when visiting facilities. Temperatures vary and may be extreme.
• The noise level is usually moderate.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work statements above are intended to describe the general nature and level of work being performed by the individual classified as a Customer Support Specialist.  They are not considered an exhaustive list of all job duties.

Performance standards:

• Annual performance appraisal.
• Attainment of annual goals established between supervisor and incumbent.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Lincoln Electric is a $2.5B publicly traded company (NASDAQ) with over 10,000 employees around the world.  With operations in over 40 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers. 

As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world’s challenges.  It is a great time to be part of the welding industry!

Lincoln Electric does not accept unsolicited resumes from third-party recruiters.  Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric.  Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms.  Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.

Employment Status: Hourly Full-Time 
Function: Customer Experience 
Section:  Wayne Trail Technologies (US76) 

EOE, including disability/veterans