Ministry Brands is looking for a Customer Support Representative to join our growing team! Who we are Are you looking for an opportunity where your faith and your job skills can coexist to make an impact on the world? Ministry Brands’ mission is to serve God by providing outstanding software, services, and content that connects churches, ministries, and faith-based organizations to the communities they serve. We equip over 115,000 churches in the United States and abroad with the software tools they need to administer their membership, collect and manage tithes, and expand the Gospel through technology and cutting-edge content. If you love tech and want to serve the Church community, then Ministry Brands is the place for you! Currently, we serve our clients in these key areas:
Online Giving
Church Management Software (ChMS)
Website Design and Content Management
Mobile Applications
Finance and Accounting Software
Background Screening
Streaming Services
Our vision is to be the leading provider of software, services, and information platforms for churches, ministries, and those they serve. What you’ll do
Provide timely responses to customer service inquiries via product ticket systemÂ
Work with customers to identify and replicate errors and defects through a variety of communications means to ensure resolutionÂ
Collaborate with team members to provide resolutions to customer inquiriesÂ
Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposesÂ
Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issueÂ
Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scoresÂ
Train new and existing customers on the product you support through phone calls and email, as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software
Who you are
High school diploma or its equivalentÂ
Bachelor’s Degree preferredÂ
1-2 years of customer service experience preferred
Basic knowledge of Office 365 – Microsoft Word, Excel, PowerPoint, OutlookÂ
Demonstrate ability to learn and understand basic office software applicationsÂ
Comfortable with technology
Strong organizational skillsÂ
Excellent verbal and written communication skillsÂ
Telephone skills/etiquette; call screeningÂ
Ability to prioritize work and handle multiple tasksÂ
Excellent time management skillsÂ
Attention to detailÂ
Ability to learn new technologies
Why you’ll love us
Competitive compensation . Be fancy
Career advancement opportunities . Because we know how awesome you are.
Flexible PTO Policy . Because your mom misses you
Snacks. Â NomNomNom
Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
