Customer Support Rep I, 1st Shift, New Bern, NC

BSH Home Appliances Corporation – Top Employer US, Great Place to WorkTomorrow is our home.Find out how easily you can achieve at BSH Home Appliances Corporation. As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch and Gaggenau as well as our local brand Thermador, our focus truly is on innovation. This inventiveness also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.Customer Support Representative, 1st ShiftNew Bern, NC / Full-timeThe Customer Support Rep I acts as an advocate for the customer, works toward customer complaint resolution with the utmost quality and professionalism, creates a positive impression of the company, and strives to be the benchmark of the industry.Responsibilities Answer incoming customer calls with the goal of answering a minimum of eight calls per hour. Utilize BSH software to schedule service calls and order replacement parts. Resolve difficult situations with customers while maintaining composure and a professional demeanor. Use strong verbal and written communication skills to resolve customer issues Provide one call resolutions utilizing BSH support systems Follow all scripts, Q&A sheets, and other necessary communication documents when issued. Log all calls and interactions from customers who own BSH appliances in CRM file. Provide customers with answers to inquiries regarding products and services. Utilizes personal coaching advice in continuous performance improvement. All other responsibilities as instructed by a Supervisor.Your ProfileJob Qualification Requirements: High School Diploma or equivalent required Flexible regarding work schedule with the ability to work holidays and weekends. Proficient in the use of computers and various applications Microsoft Windows 7. Microsoft Office applications – Outlook, Word, Internet Explorer. BSH software and information networks – Training provided. Type a minimum of 35 WPM. 10 key a plus. Ability to work in a fast-paced professional office environment. Strives to reach stated department goals. Adhere to company processes, procedures, policies and standards, including break times, lunch times and start and stop times. As a team member, to contribute to the overall success of the team and company goals, maintain regular attendance, punctuality, focus, and professionalism at all times.Knowledge: Excellent communication skills – written and verbal. Detail oriented, accuracy minded. Strong analytical and troubleshooting skills. Time management skills. Strong organizational skills. Strong team concept skills.Experience: 1+ years working in an office environment. 1+ years call center or customer support experience.Your benefitsA comprehensive benefits package including paid vacation, holidays, medical, dental, vision, life insurance, disability insurance, educational assistance and a 401(k) plan.Further information Please visit career.bsh-group.com to learn more about what makes BSH a Top Employer This position is eligible for the BSH Associate Referral Program. EOE / AA Employer We participate in E-Verify