Customer Support Rep

Job Description: Is it time to realize everything you know and are able to do while developing new talents and skills?

At Fidelity Investments, collaboration is not about working together in our small teams; it’s about improving lives together.

Our success as a firm is due to the personal responsibility and pride we all take in delivering results and the compassion that drives us to go above and beyond for our customers and each other.

The purpose of your role Fidelity’s Financial Customer Associates are the primary point of contact for customer queries regarding Defined Contribution retirement plans.

We take personal responsibility for identifying customer needs, responding in a timely manner with tremendous accuracy while providing a high value experience.

In our fast paced, inclusive culture, you will demonstrate unwavering dedication towards helping others become educated on options to improve their financial security.

This is exceptionally fulfilling work when you are instilling customers with confidence to make financial decisions which will lead to achieving their fiscal dreams.

Skills you bring Recent or upcoming college graduate between May 2020 and present – All majors encouraged Ability to establish rapport and relationships through effective communication Responsibilities Bring a new perspective and eagerness to help us establish relationships with customers to deliver outstanding service while meeting various metrics Collaborate and partner with team members to identify, resolve, and address various situations while supporting quality improvement initiatives Completing training and ongoing education and learning.

Our commitment to you An exciting, full-time, hourly position that offers the opportunity to work additional hours based on the business needs and your availability.

Student loan assistance and tuition reimbursement available 18 days of paid time off (based on years of service) plus 8 paid Federal holidays Opportunities to volunteer and give back to the local community To learn about additional benefits, click here Potential relocation benefit For information about working at Fidelity, visit FidelityCareers.com/college.

Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Please email us at accommodationsfmr.com or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

Fidelity Investments is an equal opportunity employer.

This opportunity is brought to you by Fidelity University Talent.

COVID work policy Safety is our top priority.

Once we can be together in person with fewer safety measures, this role will move to our dynamic working approach.

You’ll be spending some of your time onsite depending on the nature and needs of your role.

Dynamic working – post pandemic Our aim is to combine the best of working offsite with coming together in person.

For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.

Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Learn More: Dynamic Working Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients.

We help people invest and plan for their future.

We assist companies and non-profit organizations in delivering benefits to their employees.

And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours.

You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home.

Honored with a Glassdoor Employees’ Choice Award , we have been recognized by our employees as a Best Place to Work in 2022.

And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely.

When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “ Dynamic Working .” We invite you to Find Your Fidelity at fidelitycareers.com .

Fidelity Investments is an equal opportunity employer.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.

To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations fmr.com , or by calling 800-835-5099, prompt 2, option 2.

We welcome those with experience in jobs such as Accountant, Retail Sales Representative, and Controller and others in the Accounting and Finance to apply.