Customer Support / Hospital Services / entry level FT

PRIMARY PURPOSE:

Under general supervision, receives orders for blood and blood products (including Biocare), prepares blood and blood products for delivery, and delivers those products to customers.

DUTIES AND RESPONSIBILITIES:

1. Performs all assigned duties in compliance with internal SOPs and external regulations. Is responsible for bringing compliance issues to the attention of management.
2. Assures quality customer service to all customers.
3. Receives and prepares routine orders for blood and blood products.
4. Packages and delivers shipments.
5. Maintains accurate Hospital Services records.
6. Monitors all storage requirements and updates applicable records and charts. Performs quality control of storage equipment and shipping procedures.
7. Maintains hospital services equipment, vehicles and work area.
8. Performs inventory of blood products.
9. Receives, inspects and determines acceptability of blood components. Releases blood components from observation.
10. Performs basic lab functions as assigned.
11. Performs all other duties as assigned.

REQUIREMENTS:

Knowledge/ Education

• High school graduate or GED required.
• Ability to read and write required.

Experience

• No experience required.
• Driving experience in a business environment preferred.

Skills/ Abilities

1. Good communication and customer relations skills in order to deal effectively with customers and staff.
2. Physical ability to lift (up to 50 lbs.), bend, stretch, reach and sit.
3. Detail oriented to ensure accuracy on paperwork.
4. Computer skills preferred.
5. Able to work on-call and various shifts including evenings and weekends, and overtime.
6. Must possess a valid driver’s license and have an acceptable driving record.