Customer Support Engineer

Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.

Virtually every electronic device in the world is produced using our technologies.

No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.

KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development.

KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D.

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices.

Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.Group/DivisionThe Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.

The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Update, troubleshoot, diagnose and repair sophisticated capital equipment at customer sites and trade shows.

Represent the company to the customer and assume accountability for customer satisfaction with service provided.

Assure operational quality of system equipment.

Coordinate actions with customers to minimize down time.

Evaluate, analyze, diagnoses and troubleshoot technical equipment problems via telephone or at customer site.

Ensure equipment improves customer production.

Repair and update equipment at customer facility.

Prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.

Prepare quotes for customers based on labor, travel expenses incurred and parts needed.

Use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.

Conduct customer orientation and technical training on all aspects of equipment maintenance support for user applications.

Limited domestic and international travel required.Minimum QualificationsMaster’s Level Degree or work experience of 2 years , Bachelor’s Level Degree or work experience of 3 yearsWe offer a competitive, family friendly total rewards package.

We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.KLA is proud to be an Equal Opportunity Employer.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us at talent.acquisition@kla.com to request accommodation.