Customer Support

Work-From-Home English/Mandarin This is a bi-lingual position that requires fluency in English and Mandarin, both written and verbal. Applicants will be tested on their level of proficiency. This is a remote, work from home position. This position is temporary / seasonal, with possible opportunities for future Full-Time positions.

No experience needed, will provide training.

Key Responsibilities:

· Direct client support via phone or email for a 24*7 call center.

· Serves as the primary liaison between the customer and Client

· Analyze and clarify customer inquiries.

· Ensure customer feedback is properly channeled into Management and Research & Development Teams.

· Maintaining in-depth knowledge of Client products and inventory.

· Educate clients to assist with preventing future questions or difficulties.

Requirements:

· Fluency in English and Mandarin, both written and verbal is a must. Agents will be expected to be able to take verbal calls and correspond in writing in both Mandarin and English with clients.

· The willingness to continue learning and improving upon current knowledge.

· A Team Player! We are a fun team to work with.

· Ability to maintain a calm demeanor with a laser focus on customer service.

· Strong typing abilities and ability to easily navigate software.

· Keen decision-making abilities, displaying your ability to take initiative when problems arise.

· Proven problem solving/analysis abilities.

· Ability to thrive in a fast-paced working environment and multi-task.

· Excellent and reliable attendance record is a must!

· This position spends up to 100% of paid time on the phone while seated in one location.

· Prior call center experience in a technical environment or Help-Desk experience is a plus. But will consider someone with excellent customer service skills with a hunger to learn.

· High School Diploma/GED Required.

· All offers of employment with Client require individuals to successfully pass a pre-employment background check and drug test.

· Must be legally authorized to work in the United States. No sponsorships.