Customer Service Technical Support Representative

We are an industry leading payment technology provider for small– to medium-size businesses . Formed in 1990, First American by Deluxe is ranked as one of the top merchant service providers in the United States. Our Family of Companies includes Certified Payments by Deluxe, Eliot Management Group by Deluxe, GoEmerchant by Deluxe, Govolution by Deluxe, and iATS Payments by Deluxe.

Ready to be a part of a fun and dynamic team? We are currently looking for Customer Service / Technical Support Representatives for our 8 time Award Winning call center, located in north Fort Worth. Perks include, free coffee and tea, a break room with big screen TV’s, ping pong, and gaming systems! Our beautiful campus also offers a scenic walking area with outdoor seating. We offer ongoing employee recognition through monthly incentives, awards, and friendly team competitions.

We are currently hiring for the following shift: Monday – Friday 11:30am – 8:00pm with a rotating weekend day . Paid Training lasts 7 weeks and the hours during training are 8:30am – 5:00 pm, Monday – Friday. After successful completion of training, you will transition to the shift for which you were hired. *Shift changes based on future availability. Ideal candidates must have flexibility with their schedules.

Job Requirements:

Responsibilities:

• Process inbound calls to the point of resolution including customer inquiries, complaints, requests for credit card POS support, and customer account information.
• Adapt and effectively utilize various internal computer applications.
• Maintain strong, open communication with co-workers, supervisor and manager.
• Adhere to all departmental and company policies

Qualifications:

• Prior customer service and/or troubleshooting experience in a call center environment is preferred (minimum of 12 months). College degree and/or combination of education and experience also accepted.
• Functional knowledge of Microsoft Outlook.
• Speaks clearly and effectively in a variety of settings.
• Excellent written and communication skills.
• Ability to multi-task.
• Highly productive with minimal guidance or supervision.
• Solves problems by gathering information and evaluating options.
• Has excellent attendance and completes quality work on time.
• Bilingual Candidates (Spanish) a plus. Bilingual candidates eligible for differential pay

We recognize people as our most valuable asset. We promote a culture of respect along with a casual and fun work environment. If you are ready to work for a company that provides recognition, promotes growth and encourages longevity, apply now!  

We offer amazing benefits that start on your first day of employment and generous PTO!

First American by Deluxe is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability