CUSTOMER SERVICE SPECIALIST
BI Incorporated (A GEO Company)
This is a Full-time position in Longmont, CO posted December 7, 2021.
Facility: BOULDER HEADQUARTERS – EM
Compensation Base: $16-$17.00/hour
Compensation Bonus (if applicable):
Equal Opportunity Employer.
BI is one of the leading technology companies in Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.
Summary
Receives and enters customer new equipment orders and/or service repair orders. Researches inventory issues. May specialize in new equipment orders or service repair orders.
Primary Duties and Responsibilities
- Receives and processes orders for monitoring equipment and supplies from customers or sales force via phone, fax and e-mail. Follows up on orders to ensure that delivery dates are within customer driven criteria.
- Initiates service repair orders in response to customer calls. Enters service repair orders and return material authorizations Company database. Contacts shipper to arrange equipment pickup.
- Creates daily reports, including reports on orders, shipments and invoices, to ensure that customer orders are shipped and invoiced accurately and on time.
- Prepares and sends daily customer invoices.
- Assists with month-end billing as needed.
- Provides backup support of equipment tracking as needed.
- Performs other duties as assigned.
Job Requirements:
Minimum Requirements
- High School Diploma or GED required.
- Associates Degree in Business or related field preferred.
- Two (2) years of experience working in an office environment.
- Strong computer skills with proficiency in Microsoft Word, Excel and Outlook.
- Excellent customer service skills.
- Effective verbal and written communication skills with both internal and external contacts.
- Must be detail oriented.
- Good organizational, time management and record-keeping skills.
- Ability to make independent decisions within work parameters.
- Problem solving ability.
- Ability to type 40 wpm.
- Ability to work with computers and the necessary software typically used by the department.
Benefits
- Three (3) weeks paid time off
- Eleven (11) paid holidays
- Medical, Dental, and Vision coverage
- Term and Whole Life insurance (includes spouse and dependent)
- Accidental death and dismemberment insurance
- Short- and long-term disability
- Flexible spending account
- 401(k) retirement program with company match
- Stock purchase program
- Tuition reimbursement
- Various discount programs
