Customer Service Specialist

Collabera Inc.

This is a Full-time position in Birmingham, AL posted November 30, 2021.

Position Details:

Client: Fortune 500 (Banking Giant)

Role: Customer Service Representative

Job Responsibilities:

• Handle customer service calls in order to resolve in the most satisfactory manner for all parties concerned.

• Calls are non-routine and require deviation from standard screens, scripts and procedures.

• May respond to faxes and emails. Must have the ability to communication effectively.

• Will be referencing account information to assist with questions and determine repayment options.

Job Requirements:

Required Skills:

• Requires basic knowledge of the organization, products and/or services.

• Excellent communication and problem-solving skills.

• One year of customer service experience (includes retail, restaurant, etc).

• 1+ years of financial industry or mortgage servicing experience is a great plus.