Customer Service/Sales – Work from Home for Up to $20 per hour

This is a work from home position with full benefits and PTO!

Do you like to help others solve their technology issues?

Are you always interested in learning more?

Do you get a sense of satisfaction from sharing your knowledge to help people?

If you answered yes to the questions above, we want to hear from you! Our client is actively seeking full-time agents to work from home and deliver excellent technical customer service.

As a Tier 1 Tech Support Advisor you will be supporting our client’s customers as a first point of contact and resolving their technical issues. We will rely on you to actively listen to our clients , use your technical experience, passion and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.

In this role, you will not only be there to help customers with their account issues, but also provide them with exceptional service. You will be working independently from home and will be expected to collaborate with management and co-workers in a remote setting.

To be successful in this role, you should have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and perform other duties as assigned.

Our client has an exciting opportunity waiting for you, if you:

• Are you a problem solver who can patiently listen to, understand, and address complex customer issues

• Have strong people skills to build a genuine connection with a customer

• Can navigate multiple applications and research solutions with ease

• Love helping people and guiding them to the best solution for their issue

• Are excited by innovative technology

• Want to work with one of the world’s most recognized brands

• Provide calm conflict resolution and problem resolution for frustrated customers

• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers

• Can commit to 100% attendance for three weeks of paid training

We have a variety of schedules available and will include at least one weekend day.

Benefits:

• $14.50 per hour plus incentive and bonus programs

• Health Benefits for you and your family, including medical, dental, vision

• Ability to develop your skills and grow your career

• Paid Time Off

• An opportunity to work for a company passionate about helping people

Job Requirements:

• Further knowledge of sales/customer service
• Assisting in customer retention and customer service
• Provide excellent customer service while insuring that customer accounts
• Contact customers following sales to ensure ongoing customer service and customer satisfaction
• Pride on exceptional customer service
• Ensuring all customer sales orders
• Using effective customer service techniques
• Tailoring customer service & sales to needs
• Monitoring customer accounts and sales
• Maintain a direct customer service relationship with customers
• Provide strong customer service in a sales oriented setting
• Assisting customers with all aspects sales and service ensuring an excellent customer experience
• Process sales and service orders
• Training current sales and marketing reps in customer service
• Progressing from the sales and customer service representative role
• Creating an excellent customer experience
• Managing counter sales and customer relations
• Take inbound sales and customer service calls and handles
• Engage customers and provide world-class customer service
• Succeed and VEC Bulk HOA residential customer calls and managing sales and service requests involving TV, Data and Voice technology and products