Customer Service Sales Representative

Receives requests from Clients and provides information and price quotations to Client/Sales Personnel.

Processes sales orders and returns and coordinates with other departments through to completion.
Essential Functions
Receives order requests for: price quotations, confirmations, follow-ups and purchase orders.

Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Client/Sales Personnel.

Responds immediately to Client inquiries/information needs and provides positive, courteous service to Clients/Sales Personnel.

Answer questions regarding product line, pricing, and deliveries.

Provides proof of deliveries by request and samples of product.

Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion.

Works with the appropriate internal department’s on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendor.

Report all errors or any other pertinent client concerns to Office manager.

Look for opportunity to add on to client orders, promos, close out items.

Suggestive selling to client.

Ability to visit clients with Client Relation Managers.

Maintain client records.

Assist in maintaining assigned Sales Personnel’s unshipped/unbilled report.

Performs other duties as assigned.

Qualifications
Minimum 2 years customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry.

Working knowledge of CRM management systems.

Thorough knowledge of outbound calling techniques and customer service measurements of success.

Demonstrated ability to communicate effectively both verbally and in writing.