Customer Service Representative – work at home agent

Dialog Direct, a Qualfon company, is actively hiring customer service professionals to work from home fielding inbound calls from our customers. Our Customer Service Representatives will have virtual paid training from their home.

Hourly pay rate – $12.50/hr

Our Mission

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

• Further your education and earn a college degree through our Qualfon University scholarship program
• Free access to personal and professional support through the Qualfon non-denominational chaplaincy program
• Medical, dental benefits, vision and life & accident insurance for full-time employees
• Competitive wages
• Opportunities to earn additional income through incentives
• Paid time off
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
• Dialog Direct is dedicated to ensuring all team members have Fun@Work!

What you will be doing

• Answer incoming calls and assist customers
• Research information in databases to resolve customer issues
• Maintain composure in escalated situations
• Operate accurately and efficiently in a fast-paced environment
• Handle multiple responsibilities at one time
• 100% attendance during training

Work at Home Requirements

• Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible
• Operation system – Windows 10 or newer
• The computer must have least 4GB of RAM and a Processor speed – Dual Core 2 GHz or better
• High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
• Upload speed of 3 Mbps; Download speed of 10 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss
• Latency under 100ms.
• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
• Must have available cell phone, tablet or landline required for Multifactor authentication

What skills you will need

• One year of Call Center experience required.
• Prior work at home experience preferred
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• Excellent verbal, written, and listening skills
• Professional and articulate voice
• Ability to multi-task in several computer applications at once while holding a conversation with a customer
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Computer savvy and can resolve minor technical issues with minimal assistance
• Basic math skills required
• Ability to problem solve
• At least 18 years of age or older
• High School Diploma or GED

Call center position hiring immediately!

Job Type: Full-time

Pay: $12.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
This position is remote work from home

Application Question(s):

• Do you have a Windows PC running Windows 10 ? Do you have high speed internet with a wired ethernet connection?

Education:

• High school or equivalent (Required)

Experience:

• call center: 1 year (Required)
• work at home: 1 year (Preferred)

Work Location:

• Multiple locations

Work Remotely:

• Yes

Work Location: Multiple Locations