Customer Service Representative, Secret Clearance Eligible

Job Description

WANTED: Customer Service Representatives eligible for a Secret Clearance to become a part of our team in Millington, TN. You will work in a fast-paced environment supporting our active duty Navy personnel and their families. The MyNavy Career Center is a 24/7/365 Call Center. Join our award-winning 100% employee-owned company today

As a Customer Service Representative you will:

• Join a leading company with over 40 years in the industry
• Receive full benefits, PTO, and our Employee-Stock Ownership Plan
• Join a team of dedicated professionals who care about the quality of our product
• Take pride in being part of a success driven team

A week in the life of a Customer Service Representative:

• Investigate and resolve customer inquiries originating from phone, e-fax, email, chat, and other communications channels.
• Respond to customers using the customers preferred method of communication and do so in a courteous and timely manner.
• Utilize various software applications which are an essential part of this role, including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and application to provide the needed support to the customer throughout the Continental US and Abroad.
• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Be given opportunities for growth as many agents have been hand selected for Shift Supervisors and / or assigned to Specified Teams within the call center based on skill levels. 

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs, and innovation we deliver excellence every day.

Company Awards:

• Forbes National Best Midsize Companies 2021
• Energage National Best Workplaces, National 2021
• Washington Post Best Workplaces  2021

Veteran Hiring Awards:

• U.S. Department of Labor Hire Vets Medallion
• BEST FOR VETS by Military Times
• TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com

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