Customer Service Representative (REMOTE)

Job Description Our company is in need of a self-motivated Customer Service Representative to support our Sales & Customer Service Team.

You will act as the first point of contact for customers regarding the status of their projects and liaise the flow of information with other teams within Wildpack, such as operations.

Our ideal candidate has experience with project management and can juggle various tasks in a timely manner.

The position is remote, but office space is available if a candidate lives in Baltimore, Sacramento, Las Vegas, or Atlanta.

About Wildpack Wildpack is an established and rapidly growing beverage manufacturing and packaging company with operations across the United States.

It has multiple business segments including co-manufacturing, co-packing, and aluminum can sleeving.

WildPack is rapidly expanding its facilities through acquisitions and organic growth.

Wildpack has continued to expand its team and clientele base year-after-year and expects to continue its growth through training, developing, and opening opportunities to its team through career advancement.

Wildpack is publicly traded on the Toronto Stock Exchange under the ticker CANS.

Responsibilities: Serve as main point of contact (POC) for Wildpack customers and act as the conduit between the customer and the production team on all aspects leading up to the production of the client’s product Ensure that customers receive proactive communication leading up to their project being scheduled for production Work with the planning team to ensure all boxes are ticked for projects on a three month rolling basis and liaise with the relevant stakeholders along the way Serve as primary point of contact for existing clients on repeat projects Qualify any inbound leads through our screening process and help onboard them as new customers if it’s a fit Coordinate delivery of customers’ inbound consumables and ingredients Coordinate the purchasing of any ingredients (when applicable) with supervision from the Director of Production Ensure production team has all information for the project including batching sheets, pallet configurations, inbound deliveries such as boxes, trays and cartons, etc.

Work closely with accounting team to advise billable finished product and submit billable finish product count for billing Schedule and conduct plant walk-throughs with new or prospective clients as needed, sometimes bringing in the Owner or Director of Production Communicate and maintain contact with all clients regarding the status of projects Make bi-weekly production canning schedule available to in-house canning partners Work closely with Food Safety Team to conduct positive release process on all projects at completion before releasing to client Answer production phone line and respond to any production emails that pertain to projects and escalate as necessary Create, update, manage and share client e-folder in a cloud repository where all client specific documents are stored Update and manage production report for all client’s products Follow established safety and security procedures Follow up with customers after project completion to ensure customer satisfaction Meet company established job performance standards, investigate ways to improve, and promote quality and productivity Identify and resolve problems in a timely manner; gather and analyze information skillfully Send samples out for lab testing on behalf of clients Experience: Bachelor’s degree preferred (ideally in Business Administration or Communications) 1-3 years of Account Management or Project Management preferred Prior knowledge of food production processes (specifically beverages), preferred but not a required PMP or other project management certifications are a bonus Proficiency with Microsoft products including Excel, Word, Outlook, databases and order-processing software Desired Skills: Works well in group problem solving situations Strong internal and external communication skills, both via email and phone Ability to speak clearly and persuasively in positive or negative situations Ability to respond clearly, concisely, and promptly to questions/requests via phone or email Ability to present information in both one-on-one and small group situations Excellent organizational and time management skills Ability to establish priorities, work independently, and proceed with objectives with little supervision Strong attention to detail, demonstrating accuracy and thoroughness Adaptable to changes in the work environment Punctual and dependable Strong customer service skills Ability to work on multiple projects at one time Your Benefits: We invest in our people, support their growth through mentorship, professional development, and education opportunities.

We strive to offer a work-life balance, creating a culture that is people-focused and fun.

Here are some of the benefits you can expect as part of our team: Salary based on experience Medical, Dental and Vision Insurance 401k matching program up to 4% of contribution Paid Time Off Educational Assistance (tuition reimbursement)