Customer Service Representative – Remote

nWork From Home: Candidates will work from home to start.

Once the office reopens, you will be expected to return to the office.n n$16-$17.50/hrn nDescription:n nnThe Consumer Care Associate will play a key role in resolving consumer complaints via phone and email.

Greeting customers warmly and ascertaining the reason for the inquiry in a timely manner is essential, while placing or canceling orders will also be required.

It is crucial for the Consumer Care Associate to protect the brand through careful and thoughtful reputation management, as anything written or verbalized can spread quickly via social media, blogs, and word-of-mouth.

Thus, remaining calm, even during the most difficult situations, is extremely important.

nnThe Consumer Care Associate will be in direct communication with the consumer and will be responsible for answering technical questions and troubleshooting by asking questions to diagnose the issue and explain solutions with patience and empathy.

The Associate will be responsible for managing the following inbound communication channels:nn
– Customer Care Calls nn
– Customer Care Emailsnn
– In App ticketsnn
– App Stores Comments nn
– Amazon Rating Comments nn
– Social Media response supportnn-Product questions and support nnEngagementnn
– Assist and provide technical support to field issues generated by consumers via web, phone, and emailnn
– Become a single point of contact to the customer for technical support related issuesnn
– Act as main resource for all consumer product questions, technical issues, or complaints by responding to consumer calls and emails during business hoursnn
– Respond promptly to customer inquiries and handle and resolve consumer issues with a focus on quality over quantitynn
– Obtain and evaluate all relevant information to handle inquiries and complaintsnn
– Process warranty replacements, orders, and returnsnn
– Follow up on consumer interactionsnn
– Attend weekly meetings with the customer care team to stay informed on app, software, firmware, and product updates Contentnn
– Provide consumer insight for product manuals, FAQ, and support documentation development nn
– Develop responses that can be used frequently by the entire support teamnn
– Provide responses, when necessary, on social media platforms including Twitter and Instagram nn
– Answer 65+ calls and emails a daynn
– Work directly with management to provide field updates and talk about common issues happening with consumers in the fieldnn nn nAbout Aerotek:n nnWe know that a company’s success starts with its employees.

We also know that an individual’s success starts with the right career opportunity.

As a Best of Staffing Client and Talent leader, Aerotek’s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees.

Since 1983, Aerotek has grown to become a leader in recruiting and staffing services.

With more than 250 non-franchised offices, Aerotek’s 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year.

Aerotek is an Allegis Group company, the global leader in talent solutions.

Learn more at Aerotek.com.nn nnThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.nn