Customer Service Representative Medical Equipment

OVERVIEW: Rotech Healthcare Inc.

is still hiring to help serve our patients during this time of the COVID 19As your Home Respiratory and DME equipment and services provider, our number one priority isthe safety ofour patients and our employees.

PPE is provided to all of our employees that will have contact with patients.Wehave implemented the following measures:We are maintainingsocial distancing ofat least 6 feetin both the workplace and during home delivery/pickup, whenever possible.We are asking patients to complete a screening questionnaire to determine high-risk situations for our employees.We have enhanced cleaning procedures for all of our equipment.We are communicating frequently with our employees regarding the latest guidance from the CDC.Rotech is a federal contractor and certain contracts require our employees to provide proof of the COVID 19 Vaccination.

JOB INFORMATION: SummaryWe are seeking a dedicated Customer Service Representative.In this role you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement.Essential Duties and ResponsibilitiesAssists with updating respiratory grid and maintains referral logClears previous days route and checks all paperwork for accuracy and completenessCompletes SOPs/CMNs and documents on tracking logComplies with all applicable company policies and procedures to meet JCAHO and company standardsCoordinates all patient information, processes paperwork, including preparation of file for billing department and completes batch reports for UPS deliveriesDevelops and maintains a working knowledge of current products and services and Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelinesManages all aspects of intake; answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS, printing tickets, assembling charts and processing paperworkMonitors office suppliesPrepares complete and accurate files for billing departmentPrepares deposit for location on a weekly basisPrepares invoices for next day routesPrepares tickets for daily routesProcesses paperwork-confirms tickets, inputs new patient set-ups and assembles charts Provides service for all retail/walk-in equipment requestsProvides technical assistance to customersVerifies Medicare, Medicaid and private insurance coverage informationWorks with outside agencies to resolve customer issuesPerforms other duties as assignedSupervisory ResponsibilitiesNone QUALIFICATIONS: Employment is contingent onBackground investigation (company-wide)Drug screen (when applicable for the position)Valid drivers license in state of residence with a clean driving record (when applicable for the position)Education and/or ExperienceHigh school diploma or GED equivalentOne to three years of related prior work experience in a team-oriented environmentExperience in medical field and administrative record managementStrong customer service backgroundSkills, Knowledge and AbilitiesEffectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely mannerHelpful, knowledgeable and polite while maintaining a positive attitudeInterpret a variety of instructions in a variety of communication mediumsKnowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)Knowledge of insurance policies and requirementsKnowledge of medical billing practices and of billing reimbursementMaintain confidentiality and practice discretion and caution when handling sensitive informationMapping skills including ability to plan time-saving delivery routesMechanical aptitude with ability to learnMedical terminologyMulti-task along with attention to detailMust be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and divisionRead and successfully interpret written directions and/or instructions in EnglishSelf-motivation, organized, time-management and deductive problem solving skillsSense of urgency and responsiveness to physicians, location employees and patientsWork independently and as part of a teamPhysical DemandsLift 10lbs at timesRequires sitting, walking, standing, talking or listening; extensive hours sitting at a deskRequires close vision to small print on computer and or paperwork; extensive hours working on the computerMachines, Equipment and Technical AbilitiesEmail transmission and communicationInternet navigation and researchMicrosoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.Office equipment; fax machine, copier, printer, phone and computerWork EnvironmentOffice environment ROTECH INFORMATION: Benefits401kMedical, Dental and VisionLife Insurance and DisabilityGenerous Paid Time Off and Paid HolidaysEmployee Discount ProgramEmployee Recognition ProgramBonus and Incentive OpportunitiesMake the Right Move, Create your Profile and Submit your Resume TODAY The hiring manager reviews resumes and contacts applicants that have related experience to the applied position.

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We appreciate your interest in Rotech Healthcare Inc.TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORK FACEBOOK LINKEDINEqual Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.Rotech Healthcare Inc.

recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.Rotech Healthcare Inc.

is a DRUG FREE WORKPLACE