Customer Service Representative- Manufacturing

Manufacturing company located in Ringoes, NJ is in need of a strong Customer Service Representative to help their very busy department. This will be a contract position for 4-6 months and will need someone that can roll-up their sleeves and assist the team quickly.
The CSR will establish and maintain customer relationship and customer orders/releases, facilitate between outside sales, the customer and the division throughout the day/ work week.

Main responsibilities:
• Maintain highly accurate customer open order reporting.
• Manage customer purchase orders and releases.
• Accurately transfer data from purchase orders and releases to manufacturing.
• Maintain constant contact with purchasing to ensure raw material and outside requirements for customer schedules are met.
• Work with Engineering to ensure the proper revisions of part numbers are used, the proper quantities have been estimated and quoted, changes are reviewed accurately and timely, and new quotes are being processed to meet customers’ demands.
• Working with outside sourcing to secure completion dates for various operations.
• Receive and process customer’s requests for quotes.
• Verify customer orders reflect the correct price and timing as was quoted.
• Ensure customer’s releases are in line with established release policies for the desired quantities. This is an extension of maintaining acceptable inventory levels.
• Tracking of shop orders in response to the multitude of customer inquiries regarding the status of their orders, requests to move in and out, request to cancel, request to be notified when an order is going to ship or be late.
• Establish, maintain, update, and provide an accurate part history.
• Coordination with accounting to ensure the processing of customer requests for credit to verify the merit and accuracy of the request, to provide parts pricing, and to obtain export information for customer shipments.
• Work effectively with adjacent departments including Shipping and Quality to ensure all customer requirements are being met and customer questions are answered expediently.
• Effectively manager customer communications, (phone, email, etc.) to ensure satisfaction.
Experience and Skills needed for to be successful:
• 3-5 years of strong customer service experience in the manufacturing industry.
• Strong communication and presentation skills
• Comfortable multi-tasking with several clients via phone and email.
• Must be an analytical thinker and have strong negotiation skills.
• Proven knowledge of use of Microsoft Office in a customer service role.
• Strong Data Entry skills.
• Highly organized and detail oriented.
• Minimum Associate’s degree to be considered.
Work hours:
7AM -3:30PM Monday-Friday
Pay Rate:
DOE : $ 28.00-$30.00/hr
Candidates will submit resumes for immediate consideration and we will connect with you for an initial prescreen.

Volt has a talented and optimistic staffing team focused on the quality of your career.
Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contingent/temporary positions.
Volt is an Equal Opportunity Employer