Customer Service Representative – Latvian Speaking

nJob Descriptionn nJob Description: Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and/or other contact types.

Job Responsibilities:
· Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service.

· Respond promptly with correct grammar and punctuation in verbal and written communications
· Use resources to answer questions and resolve concerns promptly and courteously
· Follow-up on customer services issues
· Capture customer feedback
· Identify and track/code contact types
· Attend necessary trainings
· Upsell and inform customers about promotions and products
· Help with special projects as needed
· Adhere to schedule and meet other department performance standards
· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job: * This position operates in an office environment that may include exposure to stationary -positions and computer blue light for extended periods of time * Ability to work under pressure, including during peak seasons Job Qualifications:
· Excellent communication skills
· Strong typing and computer abilities
· Ability to type 60 words per minute, preferred
· Knowledge of proper grammar, punctuation, and impressive spelling
· Organized and detail-oriented
· Ability to follow instructions, policies, and procedures
· Works well with others
· Proactive while assisting others
· Ability to communicate effectively with others in a respectful and professional manner
· Ability to communicate by reading, writing, recording, receiving, and sending communications
· Previous customer service experience, preferred
· Desire to move up and grow with d?TERRA, preferred Positions available for our Pleasant Grove, Utah campus.

Why doTERRA?

* Tuition Reimbursement program * Flexible work schedules * Upward mobility * Full-time and part-time opportunities * Employee discounts and free products * State of the art campus and amenities * Onsite childcaren