Customer Service Representative – Lakeland, FL

At SYKES, we help people one caring interaction at a time – that includes you! Join us at our Lakeland location. You will shine with us as a Customer Service Representative.

In this time of uncertainty, the SYKES Job Squad is using video interviewing tools to continue to grow our team, while keeping your health and safety top-of-mind.  Apply now and you can interview virtually, from the safety and comfort of your own home! We’ll also be flexible with your start date.

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

• Answer inbound customer/client sales requests, Technical inquiries concerning services, products, billing, equipment, claims, and report problem areas
• Be confident in selling products
• May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems
• Responsible for improving customer retention through programs and exemplary service provided to the customer
• Utilizes mechanized systems to initiate and complete service orders and handle customer requests
• Continually maintain working knowledge of all client products, services and promotions
• Make recommendations according to customer’s needs on features, accessories, upgrades and options
• Utilize operational systems to process purchases of products and services
• It is important to note most schedules require afternoon/evening hours and one or both weekend

All of our unique opportunities offer:

• Full-Time Schedule (40 hours/week)

• $12.00 hour + bonus opportunity

• 100% Paid Training

• Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan

• Paid time off

• Tuition Reimbursement after just one year of employment

Apply with us, if you:

• Have a high school diploma or GED

• Are at least 18 years of age or older