Customer Service Representative I

IAA, Inc. is seeking a Customer Service Representative to join our team in Byron Center, MI.

IAA, certified as a Great Place to Work®, is a leading global marketplace connecting vehicle buyers and sellers. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. Headquartered near Chicago in Westchester, Illinois, IAA has nearly 3,600 talented employees and more than 200 facilities throughout the U.S., Canada and the United Kingdom.

Responsibilities include (but are not limited to the following):

• Provide a variety of customer support services through the mail, telephone, and direct personal contact
• Process orders and assignments
• Enter data into computer system
• Reference pricing and delivery information
• Respond to customer questions, complaints and requests
• Set up new records and maintain existing records
• Perform word processing assignments, filing and related clerical duties
• Process all necessary paperwork in preparation for auction day, securing necessary approvals
• Follow well-established procedures and under close direction of supervisor
• Open to learning automobile titling
• Assist with other office functions as needed

Minimum Requirements:

• Able to communicate effectively with customers
• Ability to function well as part of a team
• Basic computer skills
• Time management skills
• Positive attitude
• Ability to work independently
• Clear communication skills
• Professional and clean appearance

Educational/Certification Requirements:

• High School diploma or equivalent experience preferred
• 0-2 years’ previous work experience

In return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.

IAA is committed to providing equal employment opportunities regardless of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status.

IAA is a drug-free workplace. EEOE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)