Customer Service Representative I

About Us
Smiths is always looking for curious minds.

For new colleagues who want responsibility and relish a challenge.

Those who would like to use their talents to help make the world safer, healthier, more efficient and more connected.

We’re proud that we’ve been helping propel the human world forwards during our 160 year history of innovation.

By looking at things differently.

By adapting and never standing still.

And by always thinking big.

Today we’re an aligned global business of five divisions and around 22,000 colleagues that touches the lives of millions every year across five vibrant global markets.

For more than 100 years, John Crane has partnered our customers around the world to deliver innovative solutions that improve process and equipment reliability through a relentless focus on quality, a passion for service, and uncompromising commitment to our people, safety, the environment and ethical business practices.

With more than 5,800 employees around the globe, we supply and service the products used by our customers in process industries for their mission-critical operations.

Being a valued and trusted partner is more than what we do-it is our legacy.

Our core values-respect, ownership, integrity, customer focus and passion-guide our actions and behavior every day.

So whether you’re an experienced professional or just starting out on your career, our global scale and focus on growth means great career opportunities for the right colleagues.

There’s never been a better time to join Smiths.

And help us create the future.

Job Description
Under supervision, perform specialized duties relating to providing effective customer service.

Receive, review and enter sales orders based on customer purchase orders, in accordance with current quality standards.

Relate information to customers in regards to the delivery, pricing and status of their orders.

Make amendments to the orders based on the information attained from other departments and assure the information has been made available to the customer.

Maintain records of the customer’s purchase orders, along with any documentation regarding the communication of the status and pricing of the orders utilizing the appropriate ERP system.

Communicate to the planning personnel of any urgent matter or issues regarding customer orders; expediting when needed, sales orders to ship to the customer as per their request, obtaining information from the planners, master schedulers, and production plant.

Run sales orders reports.

Follow up on past due orders and report to management of the status.

Potential Field Location Responsibility: Along with Group Lead, utilize Pricing Tool (LPG) to price all assemblies and components in proposal status.

Additional duties as required
The Individual
High school diploma or equivalent required Minimum 1 year of customer service.

Experience in an ERP system is preferred.

Must be familiar with Microsoft Excel, Word, and Email.

Must have good writing and communication skills.

Experience in planning, materials and scheduling as needed.

Bilingual English
– Spanish a plus.

Must be able to perform data entry for extended periods throughout the day.

Must be able to occasionally lift and carry up to 10 pounds.

Must be able to stand for extended periods of time.