Customer Service Representative (Full Time)

Lockwood Hills, LLC an Akima Company, provides critical mission support services for federal civilian and military operations.

With four areas of proven expertise, Lockwood Hills can conquer the operational challenges of any federal mission from remote installations stateside to secure locations overseas.

Our work includes safeguarding vital installations and personnel, maintaining and modifying aircraft, keeping operations on track with integrated logistics, and driving business with records management and administrative support services.

Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to safety, diversity and opportunity for career growth.

As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our 14,300 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years.

Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

**This position is a pipeline position for future potential openings** Job Summary: The Customer Service Representative, serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Responsibilities: * Determines requirements by working with customers.* Answers inquiries by clarifying desired information; researching, locating, and providing information.* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.* Fulfills requests by clarifying desired information; completing transactions; forwarding requests.* Maintains call center database by entering or updating information.* Keeps equipment operational by following established procedures; reporting malfunctions.

Qualifications Minimum Qualifications: * Strong command of the English language both verbally and written* Strong administrative and organizational skills* Basic Computer Skills* Highschool Diploma or GED Equivalent* 1-2 years of administrative/clerical experience* Excellent interpersonal and communication skills* Demonstrate a professional work ethic* Ability to work independently and as a member of the team* Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience* Must successfully complete a background check to include criminal and credit and obtain a government clearance* Must successfully complete a computer-based assessment on typing skills with a score of 100% accuracy and 20 words per minute* Must successfully complete a computer-based assessment on basic computer skills with a score of proficient/highly proficient* Must successfully complete a computer-based assessment on critical thinking with a score of 75% or better Physical Demands: While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear.

Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position.

This is not intended to be a complete list of all duties, responsibilities, and skills required.

Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

We are an equal opportunity employer.

All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053.

Reasonable accommodation requests are considered on a case-by-case basis.The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

In order for our company to stay compliant with government regulations, please apply on line.

Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

Shift: Day Job Primary Location: US-NH-Portsmouth Organization: Lockwood Hills Federal, LLC Job: Office & Administrative Support Closing Date (Period for Applying)
– External: Ongoing Travel: No Clearance Level: Public Trust