Customer Service Representative – Finished Goods

Imagine a more rewarding customer service career where you will experience more flexibility and have room to advance. Join a stable, growing organization where you learn new skills and experience further growth in your career.

Valley Proteins, Inc. is looking for a Customer Service Representative focused on finished goods export logistics and documentation at our headquarters located in Winchester, VA.

This is a critical role responsible for preparing export documentation in addition to submitting required governmental reporting.  You may also be entering and following up on domestic customer orders to ensure on-time delivery and other administrative duties to support the Sales Department.

As a member of the team, you can expect:

• Competitive pay
• Great Benefits – medical, dental, vision, profit sharing, paid time off.
• $500-$1000 annual contribution towards your healthcare savings account.
• 3% guaranteed contribution to your 401(k) account.
• Advancement opportunities – Advancement is always possible here. We are always looking for key players motivated to move up into higher level roles.
• Environmental impact – Make a positive impact on the environment and feel good about what you are doing!  You are helping to recycle useful by-products that would normally go into the landfill.

Job Responsibilities for this critical role:

• Prepare and distribute documentation for international shipments.
• Submit required governmental reports for export shipments.
• Submit request for export health certificates from APHIS.
• Proof ocean bill of ladings and freight bills for accuracy.
• Review certificate of analysis for compliance.
• Enter sales orders for finished good products into SAP.
• Assist in resolving issues related to on-time delivery of domestic customer orders.
• Monitor and update finished goods orders as required.
• Communicate delivery issues with Sales Representative.
• Prepare sales management reports.

About the Company:  Since 1949, Valley Proteins, Inc. has been a leader in recycling used cooking oils and animal by-products into high-quality ingredients for biodiesel, livestock feed, and pet foods. Our focus is on customer service and protecting our environment for a sustainable future.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran.

Job Requirements:

If you have the following, we want to hear from you:

• 2+ years of experience in customer service, shipping, or other supply chain role.
• Proficient in MS Word, Excel, and Outlook. SAP knowledge beneficial.
• Ability to work without direct supervision. Self-starter with excellent work habits.
• Strength in detail, superior organization, and follow-up skills.
• Strong critical thinking skills and problem resolution.