Customer Service Representative (eCommerce)

Blain’s Farm & Fleet – We are an essential business and we are OPEN This year we are celebrating 65 years as a family owned company.

Also recognized by Forbes Magazine for the second year in a row as one of America’s Best Mid-size Employer’s.

Responsibilities The eCommerce Customer Service Representative is responsible for assisting Blain’s Farm & Fleet customers with their order inquiries.

They do this by providing exceptional customer service through web order support and order placement.

Provide outstanding customer service through email, chat and telephone.

Assist retail store customers with questions regarding the website and product line.

Place website orders for customers as needed.

Assist customers with questions, problem resolution and complaints via email, chat and phone.

Work with external shipping companies to create, track and trace packages and file claims.

Work with multiple departments to resolve issues relating to damaged and returned goods, website discrepancies and product information modifications.

Use electronic system to discern and resolve potentially fraudulent orders.

Product support for the full website product line.

Undertake special project work as requested.

Qualifications Must posses a High School Diploma or equivalent Two to three years of experience in a customer service setting.

Preferably a call center environment.

eCommerce/catalog experience high desirable.

Strong written and verbal communications skills needed.

Excellent organizational skills are necessary.

Ability to communicate and interact effectively with customers and co-workers.

Ability to utilize Microsoft Office suite.

General office skills including typing, filing, record keeping and data entry.

Apply text BFF to 97211 ind2 Job Class Corporate Office Job Requirements: