Customer Service Representative – Denver, CO

Job ID:  289682

Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.

The Customer Service role in our Denver location isn’t just a job- it’s a starting point to a great career with a great company. We hire motivated individuals who want to grow with us, and we will equip you with the knowledge you need to be successful. We have an incredible track record of promoting from within. You can be our next success story.  And to top it off- PTO starts accruing on your first day, with the potential of 56 hours in the first year, 96 hours per year starting on your first anniversary. PTO can be used from day one!  That’s how seriously we take work / life balance.  Starting wage is $16 per hour.

This role is perfect for the individual who approaches their work in a professional manner, who loves to be a part of a team, and who wants to help us get better, every single day. If that sounds like you, come join this industry leader!

Essential Duties and Responsibilities

•    Maintain broad knowledge of clients, products, and services of the organization
•    Document customer interactions and transactions
•    Accurately process phoned, faxed, and e-mailed quotes and orders in accordance   with cut off times and other time constraints that may exist
•    Data entry of fax, email, and phone orders for production
•    Coordinate between sales and production to meet customer deadlines
•    Communicate and keep customers informed regarding quotes, pricing, order status, pro-active sales, delivery status, technical information, production capabilities, and general return information
•    Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution
•    Answer telephone promptly and transfer callers to appropriate departments
•    Greet customers in a courteous, friendly, and professional manner through written and verbal communication
•    Assist co-workers as needed 

Requirements

•    High School Diploma or GED

•    Written & verbal communication skills

•    Proficient 10-key typing skills
•    Organized, self-starter with the ability to prioritize workload in a fast-paced office environment
•    Ability to work in a team environment

Work Today, Get Paid Tomorrow

Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked.  You can transfer your earnings instantly for $2.99 per transaction or next-day for $1.99.  Certain terms and conditions apply.   

What CRH Americas Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion

About CRH Americas

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Oldcastle BuildingEnvelope®, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability